Hi Mark,

Thanks for using Sage City.

On Accounting Start you are only able to create the credit note from inside the invoice. You will need to go into Sales and click on the row for the invoice you want to raise the credit against (make sure you aren't mistaking this for selecting the checkbox on the left hand side). Once you are into the invoice you should be able to see an option on the right hand side to add a credit note. The credit note will default to copy the original invoice, however you can adjust this as needed. Once you save this credit note it will be allocated against the invoice for you automatically.

Hope this helps. If you still aren't sure I would recommend to give us a call on 0191 917 4311 or check out our Q&A which runs daily 10-12 here. If this has answered your question please click More > Verify Answer.

Kind Regards,

Jack Middleton
Sage Business Cloud Customer Services
Sage UKI