Hi,
When I try to import data from Sage 50 Cloud Payroll it gets to 38% and then freezes.
I have tried doing a repair and optimise of my payroll data to see if that helps but I still have the same issue.
Thanks
Emma
Thanks John.
I called the helpline and they suggested that I save a copy of our payroll data on to my desktop (it is stored on a server normally) this worked for one of the companies I needed to process.
For the other companies I had to manually select the employees I wanted to import rather than ticking the box that says 'import all employees with benefits' This has worked so all P11d's have now been processed.
Thanks John.
I called the helpline and they suggested that I save a copy of our payroll data on to my desktop (it is stored on a server normally) this worked for one of the companies I needed to process.
For the other companies I had to manually select the employees I wanted to import rather than ticking the box that says 'import all employees with benefits' This has worked so all P11d's have now been processed.
*Community Hub is the new name for Sage City