We have been having similar problems for a long time, even before V29.  Sometimes when uploading online documents it won't do it and we have to come out and go back in, sometimes it kicks us out when doing a pension assessment.  Sage say it's an IT problem but our IT department have tried everything to get rid of this and nothing helps.  Very frustrating.

We have been having similar problems for a long time, even before V29.  Sometimes when uploading online documents it won't do it and we have to come out and go back in, sometimes it kicks us out when doing a pension assessment.  Sage say it's an IT problem but our IT department have tried everything to get rid of this and nothing helps.  Very frustrating.

Hi Agnes, 

thanks for the feedback ,  I'm keen to get to the bottom of any issues you are having. 

We should have a new update available early next week so please keep and eye out for that and install as soon as possible. 

If you continue to see issues especially on uploading please get back in touch with support and ask to contact me directly so we can investigate further. 

We have tens of thousands of users uploading without issues but that does not mean that something on your system is causing an interrupt (it can often be the data) but we should be able to find out more.

Regards

Steve Watmore

Thank you for your reply, we have had these issues since October last year, if the update next week doesn't help I will be in touch.

Hi Steve, we have installed the update but we are still having issues uploading online reports, I'll get in touch with support and ask for you as you suggested