Lost my RTI XML files

Question

I reinstalled Windows 10 and hadn't backed up RTI XML files. The FPS for Month 10 wants to submit all the way back to Month 1. My processing back ups had RTI files included but the restore didn't bring back my XML files.

Is my only option to submit this incorrect FPS and then send an adjustments file?

Thanks

Julian

Dan Forbes · Answer

Hi Julian, 
 
If you haven't backed up the RTI files, then you will need to submit a dummy FPS. You can do this by contacting Sage on 0845 111 5555, who will need to remote access your PC to run the dummy submission. 
 
Thanks 
 
Dan Sage UKI

Sage 50 Payroll

Lost my RTI XML files

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