Hi Libby,

Thanks for using Community Hub.

I wondered if you could give a couple of examples of values and where you are looking at the values so we can look at it with a bit of context.

Do the transactions in question use foreign currencies and exchange rates, or does it look like a rounding issue? 

Regards,

Andy
Sage UKI

Hi Andy,

Have I sent you enough information on the error that keeps happening. I wonder if you have got any closer to solving the issue. I dare not upgrade to v29 until this is corrected or could this solve it? The malfunction has been happening for the last year or so.  Would be great to solve it.

Thanks,

Libby

Hi Libby,

Thanks for coming back.

I think we need to dig into this further to get a solution for you. I don't think Community Hub is necessarily the best place to achieve this. I know you've mentioned contacting Sage Technical Support earlier but I think they are best placed to resolve this for you and I'd encourage you to call or chat to them again.

You can contact Technical Support via this page: Contact Support > from that page, click "View other contact options" and then you can choose to webchat or phone.

I hope this is resolved quickly for you.

Regards,

Andy

Thanks Andy,

Who should I contact or are you able to pass this on. Could you advise whether I can upgrade to 29v now or best to wait. We have been paying for this upgrade but I have not dared activate it as yet. What if we reinstalled Sage and put the data back on. Would this work? Seem to be getting no where. Is there an email address for technical department so I can explain. The phone call seems to get no where and might best put it down in writing.

Sorry, just read the whole of your reply about contacting Technical Support which was hidden. Will have another go at this. Thank you

No problem Libby, I hope Technical Support can help and advise.

No problem Libby, I hope Technical Support can help and advise.