Issues logging in after running latest upgrade

Question

One of our PC's cant log in to Sage after updating. It says one of us is logged in to the previous version. i cant get into a previous version to log out as I've already updated the software. 
 Any help appreciated. 
 Thank you

Andy Rickeard · Answer

Hi Carolyn,

Thanks for using Community Hub.

The following article explains how to refresh the Queue.dta file, this file holds a list of who is logged on to the software. If you follow the steps that will resolve the issue: Refresh the queue.dta file >

If this helps, please click Verify Answer.

Regards,

Andy
Sage UKI

Sage 50 Accounts

Issues logging in after running latest upgrade

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