Transactions still showing in Customer activity

Question

Hi, I can't seem to find an answer anywhere online. 
 I ran Clear Audit trail and removed invoices up to March 2020, but when I go to either 'Transactions' or customer 'activity' I can still see invoices from 2018, can't access them as they were deleted, but they still appear in there which i suspect counts towards my split number. how can I get rid of it? 
 Thanks, 
 Agata

Andy Rickeard · Answer

Hi Agata,

Thanks for using Sage City.

The Clear Audit Trail routine will only remove transactions if certain criteria are met. Typically the transactions need to be fully paid, allocated and VAT / Bank Reconciled if appropriate, there are other conditions as well though. The following guide explains more about what would prevent a transaction from being cleared and how to investigate / resolve.

Why has Clear Audit Trail not removed some transactions.? >

I hope this helps, if this reply has helped, please click the ellipsis ..., then click Verify Answer.

Regards

Andy
Sage UKI

Sage 50 Accounts

Transactions still showing in Customer activity

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