We recently upgraded from V28 to a newer version of V28 and then to V29, and have had no end of issues with people crashing out, the .dta files stopping people able to get in and reports crashing when they are supposed to be running.
After lengthy conversations with sage they have recommended us to get our data size down, invoices and sales orders are now below 50k and the splits is only around 180k, and after categorically confirming with one of the sage support team that this was within the thresholds, we are still having issues and now the sage team are blaming the number of products we have. We have reduced the number of products in the past and it has made no difference whatsoever. Sage also recommended looking at the size of images on our reports but these haven't changed and we've been using these for years?
We seem to be having real challenges getting any meaningful support from Sage, it seems there is some issue with the updates that were done and we are just having all sorts of issues now. Needless to say we have been considering upgrading our system for a while now, and this is not a quick process but in the meantime Sage 200 is clearly not a product we'd consider given the support we've had on Sage 50!
Has anyone had similar issues with Sage showing out of memory, crashing regularly and creating .dta files which crashes sage for everyone, and does anyone know a fix for this? We're at a bit of a loss as to how to sort this, and it only seems to have really happened since we started upgrading from an older version of V28 we had.
Be glad of any help as it's proving a bit of a challenge.
