Error reports, corrupted data

Question

We have recently received a message saying data is corrupted on one of our five companies listed. It seems that one customer has been duplicated - both accounts have same code OSOLE001 and exactly the same contents. 
 Also another customer has disappeared and message says the transaction has invalid sales account. This missing customer and invoice means that we have a warning that the Sales Aged Balance disagrees with Debtors control. The invoice is however listed in transactions under the .missing. customer sales account. 
 Are these fixable of will I have to use our last back up and re enter recent work. 
 Thank you

Andy Rickeard · Answer

Hi,

Thanks for using Sage City.

I would first recommend running the Check Data routine to generate a list of the reported errors. You can do this in File > Maintenance > Check Data. Once you have the error messages you can then check them against this list > which details if an error is fixable and if it is, how to fix it.

If the problem occurred very recently and there hasn't been a large amount of processing since it occurred, I would normally recommend restoring a backup and reprocessing.

Regards,

Andy

Sage UKI

Sage 50 Accounts

Error reports, corrupted data

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