System crashes when I create a new bank account

There are no data issues, and I can cerate new bank accounts in demo and other datasets, it only happens in this one particular data set

  • Hi Lauren,

    Thanks for using Sage City.

    when you say there are no data issues, I'm presuming this means the Check Data routine returns no errors. I'd also recommend checking the Chart of Accounts. To do this go to Nominal > Chart of Accounts > Edit > Check. Repeat this for any charts listed. if any report errors then these should be corrected first before trying to create a Bank Account again. This article may be useful >

    if the chart of Accounts is fine, I'd try logging into Sage Accounts as a different user and see if the issue still occurs to see if it's linked to a particular user profile.

    I hope this is helpful.

    Regards,

    Andy

    Sage UKI