I have checked the date and it is correct as todays date.  Normally the remittance program would default to todays date, but I notice also this is blank when I go in and I have to add the date

Hi Ann,

There's a few different reasons why a remittance may not show. 

1. Check to see if they've already been printed.  In the remittances window, there's a tick box for show printed items.  Tick this box and then see if they're listed.

2. Check to see if the payment has been posted to a different bank account accidentally.  If you can locate the PP in the Transactions list, check the bank account used. 

3. Check to see if there's errors in the File > Maintenance > Check Data.  If there's no errors, you can run a Reindex and Compress All via the File > Maintenance > Recovery Tools.

You could also try deleting the payment and posting it again.  If it still doesn't appear, it could suggest that there may be remittance corruption.  You can view further details about resolving this in the following guide: https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112205464

I hope this helps.

Kind regards,

Rachael

Hi Ann,

There's a few different reasons why a remittance may not show. 

1. Check to see if they've already been printed.  In the remittances window, there's a tick box for show printed items.  Tick this box and then see if they're listed.

2. Check to see if the payment has been posted to a different bank account accidentally.  If you can locate the PP in the Transactions list, check the bank account used. 

3. Check to see if there's errors in the File > Maintenance > Check Data.  If there's no errors, you can run a Reindex and Compress All via the File > Maintenance > Recovery Tools.

You could also try deleting the payment and posting it again.  If it still doesn't appear, it could suggest that there may be remittance corruption.  You can view further details about resolving this in the following guide: https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112205464

I hope this helps.

Kind regards,

Rachael

Hello Rachel I have checked 1 and 2 so I will try the reindex now.

Regards

Ann

Hi Rachel

I have done the third option but still no joy.  I am wondering if it can be anything to do with auto-entry, as I am paying these invoices?

Ann

Hi Ann,

If you import payment transactions, remittances aren't created when you later allocate the payments to invoices.  I'm assuming that AutoEntry is going to work in the same way, but you may want to check with Sage support.

This would explain why the remittances aren't showing.

Kind regards,

Rachael