I had to reupload and reshare the company cloud data with all users (long story). After doing so, remote users complain that when they go to 'Nominal codes>Journal entry>recall', they can only see the default journal templates - not any that have been saved by staff.

I tested this with a user connected to the local data, and they can see the journal templates no problem.

(FYI this is similar to an issue I had when we upgraded to v27, regarding 'Suppliers>Batch invoice>Recall': it didn't upload any of those either. I got around that one because the UI lets you browse for the template - so we just uploaded them to OneDrive. With the journal templates it doesn't let you browse).

How to proceed?

Thanks.