Hi John.

Thanks for using Sage City.

There can be a few things which may cause this error. The following guide will give you more information how to correct this: 31334

If you're still having an issue, let me know exactly what is happening on Sage please?

Regards,

Sean
Sage UKI

Hi, thanks for the quick reply. I've been through the exclusion type stuff a few times already, spent some weeks searching around and trying this and that. The upshot is that If we don't disable Avast for a few minutes, it gives the Companies menu but won't open any company.

Cheers

Hi John.

If you've completed those steps and still having an issue, there could be a number of other things we may need to check through and troubleshoot.

What I recommend is you give us a call on 0191 479 5955 if you have telephone support or start a webchat with us if not.

Regards,

Sean
Sage UKI

Thanks Sean,

Not sure if we have phone support but prefer webchat anyway. What are the available days/times please?

Cheers

John

Hi John.

Webchat support is from Monday - Friday, 9am - 6pm.

Regards,

Sean
Sage UKI

Just to add what's happened in the last 24 hours or so. 

So as mentioned, the other day I added the exceptions recommended to Avast. It worked perfectly on the Sage pc but did not work for another pc that networks to it.

Tonight the Sage pc had windows updates, so I restarted it, and Sage wouldn't  open companies again, even though the exceptions were still in place this time. (I disabled Avast for a few seconds and of course it works again).

So I tried to narrow it down, it seems it’s just the Avast firewall that’s stopping it, so I ditched the exceptions and just switched Avast firewall off on the Sage pc, restarted a couple of times, and it works again. The obvious snag here is that it was working this time yesterday, and then decided today that it wasn’t for no particular reason – nothing had changed.

Anyway, I'll continue down the firewall route and see what happens.

Just to add what's happened in the last 24 hours or so. 

So as mentioned, the other day I added the exceptions recommended to Avast. It worked perfectly on the Sage pc but did not work for another pc that networks to it.

Tonight the Sage pc had windows updates, so I restarted it, and Sage wouldn't  open companies again, even though the exceptions were still in place this time. (I disabled Avast for a few seconds and of course it works again).

So I tried to narrow it down, it seems it’s just the Avast firewall that’s stopping it, so I ditched the exceptions and just switched Avast firewall off on the Sage pc, restarted a couple of times, and it works again. The obvious snag here is that it was working this time yesterday, and then decided today that it wasn’t for no particular reason – nothing had changed.

Anyway, I'll continue down the firewall route and see what happens.