Why does my Bank feed keep dropping off ?

Hi All,

Does anyone know why my bank feed keeps failing ?  I am ok for couple of days and then it asks for me to input all the information again.  Does anyone know why it does this?  We are on sage 50 , When we were just one Sage one we never had a problem ?  Its so frustrating especially if my Boss isn't in and we need to use the card and the little machine to put the card into ?

  • Hi Sue.

    Thanks for using Sage City.

    Which bank are you using for you bank feeds please? 

    Also, when you say it's failing, what exactly is happening? Any error messages or does it just say it's complete but with no new transactions for example?

    Regards,

    Sean
    Sage UKI