Hi Beth,

Thanks for using Sage City.

To resolve this you must unallocate the transaction. To do this:

1. Click Transactions and select the affected transaction.
2. Click Unallocate then click Yes.

You can visit the Sage Data Repair Help website to resolve any further Errors, Warnings or Comments you receive when you run Check Data.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

I can't unallocate it because it is a bank payment, the button to unallocate is greyed out. I asked on Sage online chat about this and they also suggested this, when I explained I can't unallocate they said I need to restore from a backup. I explained about my backup being so out of date (my fault) and they said I would be better with telephone support, so I'm just waiting for the callback now. 

Thank you anyway,

Beth