Hi Christine,

I'm sorry that you had a long wait to get through to us when you called us. We're experiencing high call volumes and we're working hard to keep the waiting times to a minimum.

This is a very frustrating experience for our customers and we would like to assure you that we are committed to improving the wait times, and your feedback has been reported into the business so that we can continue to improve our services.

In addition to us being available over the phone, for support with Sage 50 or Instant Accounts and Payroll, we also offer web chat from Monday to Friday, 9am to 5pm. Our extensive self-service area Ask Sage also contains useful articles, guides and videos.

Our Sage experts are holding live drop-in Q&A sessions Monday to Friday 8am to 5pm. If you have a question about day-to-day processing or common tasks, join us online and ask our experts. Visit www.sage.com/uk/livedropin.

Regards,
Adam
Sage UKI