Hi Alison,

Thanks for using Sage City.

The contact number for Sage Cover Premium support is 0845 111 0803. This support is available from 8am until 8pm, Monday to Friday.

Sage Cover Premium support does offer a callback service, if current service levels allow.

If you have any technical support queries, is there anything I can help you with?

Regards,

Paul

Sage UKI

Thanks Paul,

I had asked for the phone number from Sales and the Online Chat who both told me it was the same number as the normal help number.

Good to finally get the correct number.

Thanks for your help.

You’re welcome Alison.

Please feel free to let me know if you have any other queries

Regards,

Paul

Sage UKI

Hi Paul,

We have "premium support" on our accountants network package and have recently experienced long delays on hold and being cut off after approx. 40 minutes !  I requested a call back on Monday to discuss this.  In all the years we have paid for priority support we have never been given the number 0845 111 0803.  We have been using the number 0845 245 0253 (which was what was known as the accountants club priority line and did used to get answered almost immediately).  Will the number you have given be answered any quicker ?  As there doesn't appear to be any point in having premium support ?

Hi,

The few times we have had to call the premium support number above we have been answered fairly quickly and much quicker than the normal support number.

Hope this helps

Hi Alison,

Thanks for your reply.

It seems that support is exceptionally busy due to making tax digital enquiries.  A colleague tried calling the number ending 0803 yesterday (mid-morning) and there was a wait in excess of 1 hour - he had to hang up.  It might be that we are calling at the busiest times.