You ask, we’ll answer…
We’re offering a new way for you to get quick answers to your questions from our Sage experts without having to call us.
We’re holding live drop-in Q&A sessions, Monday to Friday, between 9am to 5pm, where you can put your questions to us online. We’ll demo some of the most common questions you ask us, but the focus of the sessions will be driven by you and your questions about Sage 50cloud Accounts.
All you need is a computer with internet access and speakers or headphones so you can listen in. You can then simply submit your question through the chat option in our online meeting room and our experts will answer the questions live as they come in, so you can hear what others are asking too.
We’ll be taking your questions about the latest supported versions of Sage 50cloud Accounts. As this is an open forum for asking questions, we can’t answer questions about your account information or a way your organisation specifically does business during this time.
To ask your question, simply join us during a live session.
How about make it easy for Sage customers and you get these people answering the phones instead of making them wait for 75 minutes?!
Thanks for using Sage City.
Sorry for the wait to get through to us. We’re experiencing high volumes of calls due to people preparing for Making Tax Digital (MTD) and Payroll Year End. However, this should improve soon as we’re currently recruiting and training extra support staff. As well as calling our telephone support you can join one of our live Q&A sessions mentioned by Andy above. They’re currently running from 9am - 5pm, Monday to Friday. You can join these here:
Sage 50 / 50cloud Accounts - http://ow.ly/pppi30nMxbq
Sage 50 / 50cloud Payroll - http://ow.ly/alZJ30nMx92
You can also access our support guides, webinars and much more in our Help Centre.
Post your query here on to Sage City, where you can connect with other Sage users and Sage experts to find answers to your questions and assist others.
You can also web chat our Support team & email them at [email protected] Or, if you reply with details of your query I’ll have a look into it for you.
Paul, what's the point? I sent you a long message with an issue I'm having and all I'm getting is an apology and provide you with my query. What else do I need to do?
When Bank Reconciling if there is a difference and you are given three choices: 1. Add Adjustment, 2. Ignore Difference or 3. Cancel, QUESTION 1. where does the Add Adjustment put the difference? Question 2: What is the effect where ever the difference has ended up? and Question 3: What happens if you Ignore Difference and reconcile? PLEASE, THANK YOU, Regards Abdul
If this has answered your question please click More > Verify Answer.
Finally, someone who knows how to help, from the sheets I've read I'm hoping it will help me to do the Bank Reconciliation, if it does not I will come back to you with whatever errors or issues it may bring up but thank you. You're the only second person who has helped, thanks
I have had the same issue for a few weeks and sometimes the q&a works fine and other times they have answered my query but it does not sure up in the text box. Also live chat tends to not be available.
Thanks for using Sage City.
I'm sorry you've had trouble with seeing the Q&A answers. Can you try using a different web browser next time you access it to see if the same thing happens.
Also try clearing the internet cookies, cache and temporary internet files on the browser you had trouble with and check again next time.
Let me know if you have trouble going forward.