In BV 2019, an invoice was created and printed.

We want to re-print that same invoice.

So we go to Accounts Receivable

Select the customer and then select the invoice in question.

We click the View Invoice button to see the View Invoice Screen.

But the Print icon is greyed out - cannot continue to print.

Where in access do you set this setting?

I set the AR access to default and Order entry to default and still greyed out.

If I login as the admin, with everything turned on, the Print button is there and works.

So it's definitely an access restriction issue but where is it?

And yes, the Hold Invoicing is set to NO.

Please let me know as this really cause disruption within the business.

Robert