The Sage BusinessVision Control File for the company selected is currently being used by another user. The company selected cannot be accessed by Sage BusinessVision at the present time.

Question

Hi i have the lastest version of BV running on a server with Server 2016. I have the 10 user lanpack installed and this has been working perfectly for the past 6 years. 
 All of a sudden only 1 user is able to connect to the data file at any time. I checked the obvious stuff. Reinstalled the 10 user lanpack. Rebooted the server. I also live chatted with support who basically said i have to log a ticket and wait for a support tech to call me back. 
 So meanwhile my customer is basically down until someone can connect and figure out why it quit. 
 has anyone ever seen this error message? I dont really want to completely reinstall bv on the server. 
 Any help would be much appreciated. 
 
 thanks 
 
 Graham

Graham Cennon · Accepted Answer

So the issue turned out to be installing the file below. 
 
 C:\Sage\Sage BusinessVision Accounting 2018 - SBE\Addon\pvsl\Install10.exe 
 I ran that file then checked the license manager. Now it shows 1 plus 9 . for a total of 10 and it works again. 
 Not sure what caused it but that was the fix. Hope this helps someone else. 
 Graham

Sage BusinessVision

The Sage BusinessVision Control File for the company selected is currently being used by another user. The company selected cannot be accessed by Sage BusinessVision at the present time.

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