HELP

I had my PC reimaged - Outlook 2010 worked well with my BV 2019 and Windows 7 - when I had my PC reimaged - the email does not work anymore.......it just goes to a print screen. I have had 2 IT guys look at my PC anc can not figure it out.....I am annoyed beyond belief - does anyone know any tricks or tips on what to do??? set up is the same.......a co - worker can still email with his outlook 2010 and Windows 7....I can not - any help would be appreciated - thanks