• Can a SysAdmin log off other users

    Hi, Can I force a log out of other people who are still logged into sage? I have a licence for only 2 people and now I have 2 people logged into the system. But also I can't even log in as a sysadmin because two people are logged in. I am going to go…
  • Cannot start a new fiscal year, ask for correct the errors found before performing this action.

    Hi, I am using Sage 50 Canada 2021 currently. I would like to start a new fiscal year for one company, however it keep showing following notice. The showing current balance account payable & Note Receivable is the correct opening balance. This…
  • Why is sage opening windows on my second screen and not on the screen that I am working on?

    Hi Everyone, We have a new employee and her Sage keeps opening windows up on her second screen and not on the larger screen she is working on. She keeps having to drag the window over because she is working on a small laptop and cannot read anything…
  • Multiuser issues

    I was recently added as a user on Sage 50 premium CA and we have discovered that anything I post/enter is not updating/transferring to the other users and vice versa. We have installed the new update and refreshed multiple times, but nothing seems to…
  • TRYING TO REACH SOMEONE AT SAGE re: Updating our Credit Card Information

    Hello All, We have have been trying to update our credit card with Sage for over a week now! This has been the most frustrating process; waiting on the line for hours only to be put back on hold again and then having our call dropped TWICE, logging…
  • Bank Reconciliation after reversed payment

    I created a deposit slip which included a customer payment. Afterwards I needed to remove the customer payment and not thinking that it was part of a deposit, I reversed the payment. Now I have an amount showing in my bank reconciliation that I don't…
  • How to handle Canada Covid-19 'CERB'

    Hello, I'm wonder what is the best way to handle the CERB benefit for a sole-proprietor who is required to be closed? This considering that the Benefit is not ‘sales’ related. I assume that at the end of the year the owner will receive a tax remittance…
  • Sage 50 CA Premium - Setting up companies

    I have reviewed the information but have not found anything that can help me set up companies. I know that if I have two companies say A and B and their books are maintained separately in Simply Accounting 2010 premium that I can consolidate the two…
  • Woocommerce and SAGE 50 Canadian version 2019.3 integration

    Hello Guys, Anybody know here how to integrate SAGE 50 with WooCommerce Wordpress plugin? Is there any good solution available in the market? We are using SAGE 50 Canadian version 2019.3 Thank you. Rahul
  • Glitch, recording payment to credit card in payments window

    this has happened on numerous computers now and i believe it is a glitch because i can keep making it happen. if you open payments and choose pay credit card, then choose the bank to pay from, then hit the pin, then select the credit card to make…
  • Foreign currency sales

    There is a customer who paid by foreign currency. Normally, their sales is in Canadian dollars. But this time, they paid by US currency. It is supposed to be $100.00 canadine. But they paid in $80.00US dollars. Then, we deposited $80.00US into our US…
  • How to Delete a Bank Reconciliation? on sage50 Canada

    Help please, I am almost positive my Sage50 bank reconciliation has glitched in some way. I attempted to reconcile the account with my bank statement - everything matches up. I have the correct: statement start date; statement end date; statement…
  • 'All Journal Entries' report won't load all of a sudden. How to get it to load again?

    My 'All Journal Entries' report won't load all of a sudden. It previously was working perfectly, but now it won't load. I click to have it come up, but all I see when I hover over the Sage icon on the toolbar is the main Sage window and another window…