Adding Payroll ID

Question

Hello! 
 We recently upgraded to have payroll set up directly through Sage. I was given a Payroll ID that doesn't seem to work (it says it's no longer active). 
 I was hoping someone could either walk me through how to add this, I've emailed Sage and they redirected me here. 
 
 Thank you! 
 St&eacute;phanie

Richard S. Ridings · Answer

On the Help menu there is an option to add a Payroll ID code or when you open the Payroll module (Paycheques) it should automatically give you the option to add the code. 
 If you have done that and the program is still indicating it is not valid, then there is likely a code/version mismatch. You must be on the current 2021 version to have active Payroll at this point as 2020 is now obsolete. Therefore I don't think Sage would be given out new codes for the 2020 version. 
 Under Help, About Sage 50...., Support Info, does it indicate Payroll is Active?

Alwyn · Answer

Stephanie: Go to Help and Update Service Plan. Be sure your account number is correct and then click on check Service Plan. On occasion when a new plan is purchased it takes a couple of hours for it to get registered in the Sage file. Try this to see if the results are there.

Sage 50 Canada

Adding Payroll ID

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING