Calculate tax not checked

I was reviewing the Pier report ahead of the year end,and found myself on an employee's taxes tab, admittedly a place I do not frequent. There isn't much there that should need to be changed. I was shocked to notice that for some reason the Calculate Taxes button was not checked! As I reviewed my list of employees, i found that a significant number of them did not have it checked. I cannot recall ever turning off the calculate tax for  many employees. The only thing that makes sense is that the employees with the issue were entered through a employee import file. as opposed to being entered one by one. In fact, i just tested it, and imported some employees, and they did not have the calculate tax checked!

I do not know how long this is going on, but i have employees who have not been having taxes deducted since 2015!

There is no column on the import file for this. I can't understand why this is happening.

  • 0

    HI  DZTaxes

    The default for a new employee when created manually  has Calculate Tax, Calculate EI, and Calculate CPP/QPP turned on. When a new employee is Imported there is no column in the import file for any of those settings, they should all by default turn on. What  appears to have happened is when the new Calculate Tax was added the import default was not updated to include Turn on Calculate Tax like EI and CPP. This appears to be a software bug. There is nothing you can do to prevent this in the import.

    I always recommend  employees are created via an import or manually to check all the settings on each employee.

    Some of the settings can be checked through the Employee Summary report, but at this time I do not see that the Calculate Income Tax setting can be checked via the Employee Summary report, only through checking each record.

    Please report the software bug to Sage.

    Jo Anne TheSoftwareCoach.ca

  • 0 in reply to The Software Coach

    Jo Anne, i am hoping that this posting will bring the issue to Sage's attention. Barring that, i am having issues installing 2018. When I deal with that, i will bring this to their attention as well.