Direct Deposit Numbers Randomly not appearing

When doing our payroll entry, sometimes the direct deposit number box is blank. The number is entered in the Settings --> Company --> Forms section, and for a while they accumulate correctly, but after a month or so, the number is blank again when we go to enter the payroll. Is there any way to get the number to stay there? It's very frustrating to have to get everyone to sign off, go into Single User Mode and make this change. Thank you!!

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