Canada Sage 50 premium accounting - installing a the latest version on my computer

Canada Sage 50 premium accounting - installing a the latest version on my computer and I can't get past the welcome screen to upgrade. I get a message telling me the Sage 50 connection manager is installed but isnt running on the computer where my data is. Not sure how to get to a place where I can install the sage 2022 version. Phone centre isn't open, so I'm twittling my thumbs here! Thanks for any help, Craig