Hello Supply Chain Canada Manitoba, 

Thank you for reaching out. Think I located your account and see that one of our sales colleagues tried to assist with your re-activation. I've emailed you your codes from [email protected], if it's still an issue, please ask [email protected] to regenerate your 2018 version codes. Please also ensure that you do not have any extra spaces when entering the codes. 


Hope this helps!
Erzsi

Thanks for trying but the information you sent is the same as what your colleague sent and what we received during initial product activation.  We received the same error.  

I contacted Sage and asked about getting the problem fixed and have been told 2018 is expired and they won't provide any tech support.  Essentially, Sage has turned off my accounting software. I asked if Sage would activate my 2018 version is I reloaded it and was told you wouldn't.  i was also told that it would no longer work because it is expired.  

I am not happy. I feel my financial information is being held for ransom (must upgrade to 2020 version) before I can retrieve it.   I am halfway through my fiscal year so it forces me to purchase the 2020 version or else re-enter everything from scratch on a different software.  This doesn't seem right to me.  

I spent the better part of 6 hours today dealing with smug, indifferent, and patronizing customer service and tech support staff from Sage.  I can tell you that I am seriously considering changing over to Quickbooks after my year-end in June.  I don't see why I should reward Sage for treating me so poorly.  I also don't want to go through this again in two years when Sage decides to turn-off my 2020 version. 

Thanks again for trying but you guys really need to work on your customer service.  I'm your customer and that should mean something.  Unfortunately, that doesn't seem to be the case.