x Want to participate? Join the group to interact
  • State Not Answered
  • Replies 2 replies
  • Subscribers 76 subscribers
  • Views 1653 views
  • Users 0 members are here
Browse Forums
Announcements
78
topics
166
replies
General Discussion
5k
topics
16k
replies
Installation and Upgrades
977
topics
2k
replies
Inventory, Projects, and Departments
337
topics
1k
replies
Payables and Receivables
1k
topics
4k
replies
Payroll
1k
topics
3k
replies
Reconciliation and Banking
317
topics
995
replies
Reporting and Analytics
206
topics
399
replies
Soutien Technique - Français
626
topics
1k
replies
Year End Activities
223
topics
595
replies
Hovic

Database corruption

Posted By

SAGE sadly do not work on weekends, no support whatsoever, if you have a problem during the weekend then you are screwed, at least I though I will reach chat support, yet I have been trying to reach CHAT online support, NO, no more chat support during weekends also, this sucks !!!!!!!!!!!!!!

We have uploaded the database backup, SAGE still sleeping and dreaming, they do not care if customers need urgent support, I have platinum support and weekends are dead for SAGE. the worst company ever.

Is there anyway somebody can help to corrupted database (Company file) ? the maintenance advanced check tool comes back with no errors, sadly no recent good backup that I can restore

I thought while employees are off during the weekend I can fix the issue with sage, but unfortunately SAGE does not care, even they know that they loose customers a lot to different competitors.

Any idea on how I can deal with the broken database today?

Thanks

  • 0
    Sorry to hear about your problems, I don't have any idea on how to fix your problem; but when you get it resolved you might want to give some serious consideration to doing regular (Daily) backups; Backups have saved me on more than one occasion, I often perform a backup before I do any non regular change in my company file; that way if I make a mistake and have to roll it back, it just takes a quick restore!

    You might want to post your program version etc. for the benefit of any one who has a possible solution to your problem

    Good luck!
  • 0
    From what you have said Hovic, tech support is closed on the weekend so you can't get answers to your questions from them, you can get into your file to run the Maintenance, Advanced Database check which does not report any problems, but you think the file is corrupt and don't have a backup.

    What we need to know to help you is as Bruce mentions, what version are you running and more importantly, what is wrong that tells you the file is corrupt? So far you have not told us about any problem with the file that we can help with.

*Community Hub is the new name for Sage City