okay now I finally got through to a rep .but they could not help me because I had to go to level 2. so I wait overnight  for my call back and somehow my cell phone didn't get the call so I missed my chance. trie to call back but guess what? all of our representatives are busy please try again later

worst customer service ever!

Hi George Reid, 

Very sorry to hear about this re-occurring issue and trouble getting us on the phone. Think I've found your account ending #400xxxxx524 with phone number ending 4xx-xxx-x567. I've forwarded the team your post here and requested an L2 callback to look into your Remote Data Access issue.

Warm Regards and happy holidays!
Erzsi

I did receive a call back how ever I was not any where near my computer. they suggested that I call again which I have but your system does not recognize my account number so now I am waiting for a call back from a customer agent. which I assume won"t be able to help me because they will have to send me to L2 by which time they will have to put off until tomorrow.

very frustrating

Hi George, thanks for this update sorry to hear that the callback came once you were away. I see that my colleague Robert reached out today and that Renee later contacted you for support ticket ending 800xxxxxx852 where he remoted in, did the update and resolved the issue. Let us know if you need anything further, happy holidays!

yes everything seems to be resolved Renee was great and very professional. I must have just missed Robert's call. thanks for your help and Merry Christmas season greetings

I agree.  I have been waiting since Dec 18th for a callback as the chat person could not help me.  The sharing platform is flawed and I always need a technician to fix the issues.  It is ongoing.  Very frustrating.

Hi George. I am experiencing the same issue. Can you please tell me how to solve this? Thank you!

I am also having this issue and have for months, cannot seem to find a suitable answer and any support just say that the company must be open somewhere.  It seems to be a connection issue.  I am finding clients very very frustrated and considering other accounting software as this issue is becoming a very large problem.

Hi Trish, thanks for reaching out!

KB 106171 is available and regularly updated regarding steps to take for the Error: "This shared company is already open". Nonetheless, I've located your account details (4000xxxx438), and forwarded your comment here onto the management team of Sage 50 CA support for their review and asked them to check-in with you. Let us know if you need anything further. 

Warm Regards, 
Erzsi