Resolved: Outage reported on Remote Data Access (Sage Drive)

On October 8th, we experienced an outage with Remote Data Access. The service has been restored, however some customers may continue to be impacted.

For those customers who continue to be impacted, Sage Knowledgebase article 107248 provides instructions for restoring your Remote Data Access. This process will require making a local copy of your company and re-sharing it. If you are a multi-user company or you accessed your data from multiple locations, please verify that all transactions entered on 10/8/2020 are up to date (in the unlikely event there are any missing, you may need to re-enter them.)

If you would like assistance with restoring your data please call our Services team at 888-522-2722.

We apologize for any inconvenience this issue has caused.


Le 8 octobre, nous avons eu une panne avec l'accès de données à distance. Le service a été rétabli, mais certains clients peuvent continuer à être affectés.

Pour les clients qui continuent à être affectés, l'article 260-1009073 de la base de connaissances de Sage fournit des instructions pour restaurer votre accès aux données à distance. Ce processus nécessitera de faire une copie locale de votre fichier d'entreprise et de le repartager. Si vous êtes une entreprise multi-utilisateurs ou si vous avez accédé à vos données à partir de plusieurs emplacements, veuillez vérifier que toutes les transactions saisies le 08/10/2020 sont à jour (dans le cas peu probable qu’il y a des transactions manquantes, vous devrez peut-être les saisir à nouveau.)

Si vous souhaitez obtenir de l'aide pour restaurer vos données, veuillez appeler notre équipe de services au 888-522-2722.

Nous nous excusons pour tout inconvénient que cela a pu vous causer.

Parents Reply
  • When you exit out of the program it will download the 2021 update and if you go to open the file in the 2021 version, it will ask you to update. See if you have 2 sage icons on your desktop and if one of them is the 2021 version. You can stay in the 2020 version if you are more comfortable there until they get all the "bugs" worked out.

Children
  • Is everyone back on the cloud? I still haven't been able to share my file based on their fix. Still can't get through to support either. Wondering what I'm paying all this money for? Think I might buy the disk and just work locally now. 

  • John - I am feeling your pain!! 

    I still have a couple companies that I can't access on Remote Data Access. 

    FRUSTRATED is an understatement - I don't have time to waste trying to call and never getting an answer nor the time to try figure it out and to be truthful I thought that's why we pay an annual subscription?!?!?!?!?

  • Hi John,

    If you send me a message on here with your name, Company ID, and the best number to reach you at I will be more than happy to ask somebody from our Services team to reach out and assist you with getting your company back up and running.

  • Hi Tannis,

    If you send me a message on here with your name, Company ID, and the best number to reach you at I will be more than happy to ask somebody from our Services team to reach out and assist you with getting your company back up and running.

  • Hi John, I had to get my file repaired before it would be accessible back on line.  (above) was the one that put me in touch with the tech and it was fixed before midnight that night. Send a message to Erzsi - she got things done. Prior to that, I was spinning my wheels with all the "fixes" I was trying. The only way to get it done is to have tech "fix" the file.