Features not included

SUGGESTED

Hi all!

im a bit disapointed!
After some research i bought Sage 50 Premium Accounting and installed it but some features are not working

here you can see a feature list for the product i bought : 
https://help-sage50.na.sage.com/en-ca/core/2023/Content/BusinessServices/ProductSelection.htm

as shown, sales debit notes, credit notes, delivery orders and received notes should be available but are not i get the following error;

I contacted the support but told be to contact Sales which i did
they told me that i bought a discontinued version of Sage and would need to upgrade to Sage 50 Cloud at 3time the price to get the feature
I've shown them the link but they keep telling me its for the cloud version....

then why is the feature inside the software but unactivated ?

She also told me that the sage 50 2023 I bought will stop working after a year … why is my 2017 version still working ?

Top Replies

  • Hi ,

    The features Debit / Credit Notes, Delivery Orders and Goods Received Notes are optional features since the 2019.1 release and you will need the cloud add-on to use these. You can see…

Parents
  • 0
    SUGGESTED

    Hi ,

    The features Debit / Credit Notes, Delivery Orders and Goods Received Notes are optional features since the 2019.1 release and you will need the cloud add-on to use these. You can see more details about this on this site and this site. The reason why your 2017 version may still be working without the subscription, is because you may have purchased the product outright and it is not tied to a subscription. Earlier this year, we discontinued perpetual licenses because our software is now a service because of our add on's and cloud capability. A member from our sales team should be in contact with you to discuss your transaction and evaluate the best fit for your needs. Hope this steers you in the right direction.

Reply
  • 0
    SUGGESTED

    Hi ,

    The features Debit / Credit Notes, Delivery Orders and Goods Received Notes are optional features since the 2019.1 release and you will need the cloud add-on to use these. You can see more details about this on this site and this site. The reason why your 2017 version may still be working without the subscription, is because you may have purchased the product outright and it is not tied to a subscription. Earlier this year, we discontinued perpetual licenses because our software is now a service because of our add on's and cloud capability. A member from our sales team should be in contact with you to discuss your transaction and evaluate the best fit for your needs. Hope this steers you in the right direction.

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