Hello and happy friday to our Simply community!
Today i'd like to clear up any confusion regarding our Technical Support plan options. The options are now fairly varied and tailored to fit the different needs of different groups, whether that be purely Payroll auto-calculations, someone who just needs technical help and is happy using online 'chat' service only, or those who need all the bells and whistles with Payroll and full phone-in support.
As always, product updates (corrections to the program) are free for all users of current versions (2010 and 2011 at the moment), Payroll tax table updates are included only in the plans that include Payroll.
All support plan options also come with a copy of next years program included in the price.
Bronze - Unlimited Chat Support, Unlimited Online Tickets (processed through our Customer Portal), $50 e-coupon for Sage University as well as 30 days access to the 'Essentials' online course.
Silver - All Bronze benefits as well as 12-month access to the 'Essentials' online course, unlimited Telephone Support sessions, Remote-Access help option when using the phone support (an agent can remote-connect to your machine to make troubleshooting and correction easier and quicker), Sage HR Manager, 25% off when ordering cheques/forms.
Payroll Support - Payroll tax table updates and unlocks the payroll Auto-Calculation option in the program, unlocks the T4/RL-1/ROE reports in the program for paper or electronic filing, 12-month access to 'Essentials' online course, $50 e-coupon for Sage University.
Gold - All Silver benefits, all Payroll Support benefits, $100 e-coupon for Sage U. in place of the $50 coupon, 15% off Sage Simply Accounting Intelligence (reporting add-on), EFT included free in this plan, waived setup fee for Sage Direct Payments or Credit Card processing options.
I hope that this information makes the support plan options a bit clearer for our users. Feel free to discuss pricing and signup with any Support Agent over phone or chat during your next contact, or reach the sales team directly when calling in.
Take care and enjoy the long weekend for those that have it!