Looking for access to faster support? Book a call! Enhanced support is available for Platinum customers and Premium Sage Accountants Network (SAN) members.

The benefits of Enhanced Support are:

1. You are entitled to first-class phone support and convenient appointment scheduling, especially during periods of heavy call volumes.
2. You have the ability to schedule a support call-back at your convenience.  You will receive…

Have you received a service plan renewal notice and or a message about an expired credit card? The Sage Customer Portal lets you update an existing credit card's expiry date and or add a new credit card entirely.

To access the Sage Customer Portal go to: https://customers.sagenorthamerica.com/ Partners should log in at https://partners.sagenorthamerica.com/.

The primary contact of a client or partner account would…

Welcome to the end of 2020! Our 2021.1 release is straightforward, no new features have been added.

 Note that you must install the 2021.1 update in order to print/e-file with updated T4, T4a, T5018, and RL-1 forms.

• The  download for the 2021.1 version (update only*) is available on KB 108351.
• The 2020.3 version download is also available on KB 102293 should you wish to stay on that version.

Resolved issues:

• Our top…

One of the best things about Sage 50 is that there's no limit to the amount of company databases that you can create and work with. A great feature if you're a busy entrepreneur! Curious about Sage 50 license options and what's included in the subscription? Lots is covered below to answer your questions about working online / offline with the software, add-ons, or the difference between the subscription or perpetual version…

Want a better way to track employee hours for payroll? Tired of hunting down staff and reminding them to log their hours worked? A solution may be to create a Time Slip Entry user in Sage 50 CA.

Every person working with your Sage 50 CA license should have their own user login. This enables better audit trail logging, allowing you to see which user has entered specific transactions.

Sage 50 CA offers two types of users…

Is the file you are currently working on updated to version 2020.2 and includes your most recent work but cannot be made available for Remote Data Access?

Is there another file already uploaded for the company, that you want to replace with your updated version?

Perhaps you've already tried going to File > Remote Data Access > Share company and seen the message:

If you get a pop message like the above saying…

Sage 50 CA - Multi-user collaboration through remote data access – Sage Drive (is now called   Remote Data Access).

The new naming now properly represents the functionality of this feature. And allows you and your accountant, bookkeeper or co-workers to access real-time data and work simultaneously within Sage 50 from any location. Watch this short “Multi-User Remote Data Access ” video below to discover…

Each class is 2-hours and includes 1-year access to the eBook. The price is $99 per person per class. 

We understand that you and your staff cannot always fit in traditional scheduled training. Our range of anytime learning courses (ATLs) are perfect and allow you to learn at your own time and pace.    

Anytime learning courses include lessons that are “bite-size”, instructor-narrated videos showing step-by-step how to perform tasks in your Sage 50 software. Available 24/7 for one full year so you can view these…

Coming soon! A product update will be available for Sage 50 CA 2020 starting with the Accountant Edition on June 29, 2020. It'll be released to all other users June 30, 2020.

Payroll Updates

This release 2020.2 will include payroll tax updates for July 1, 2020, as well as, new exciting features. Read the read the Product Update document (PDF)  for more details on what to do before you start processing payroll and or…

Does your machine have lots of old installs of Sage 50CA? Are you looking to wipe your system to "start" fresh? Below are resources on how to backup your data, wipe your system of Sage 50 install history and then re-install and restore your company data files.

STEP 1: Backing up your company database

Before removing Sage 50 CA software from your machine. You will want to backup any company database files which…

Sage has many resources to help you get the most value out of your Sage 50 Canadian Edition solution. Sometimes, however, having multiple options can be a little overwhelming. Now you can get quick access to all assets by remembering a single URL:

www.SageCity.com/Resources

Once you're on the site, select Canada as your country and then Sage 50 Accounting as your product to access a quick view of available resources…

With the outbreak of COVID-19, we are focused on the wellbeing of our colleagues, families, customers and communities. Our thoughts go out to you and your families as we all balance navigating the challenging business environment, while taking steps to protect those we care for most. 

In response to the impact of COVID-19, the government has announced plans for assisting small business during this extraordinary time. Below…

It's been a very busy year end for most of you. Have you submitted T4s for your employees? 

Here's the top 12 requested Sage Knowledgebase artices for the past 3 months that made up peak season 2019/2020. 

Please see this blog for a list of useful articles on Sage 50's Common Questions.

General TIP on installs and data conversions:

Sage 50 CA requires full Windows access rights for update installations and data conversions. Even if  Sage 50 CA is a cloud-connected software, it's still a classic desktop installation which is designed for and coded to the Windows platform. Fully cloud based software solutions don't require updates or manual installs. They benefit from shared resources (lowering your carbon…

You may have heard that the latest release of the Sage 50 CA  re-released version 2020.1 FULL product download  is now available (see KB 100797 or French KB 260-1009042,  the download's file size is 395 MB). Not sure which version you have installed? See this post.  If you're currently still running 2020.0 see below for details on how to run the  re-released  2020.1 update (download size is 106 MB see 102293  or 260…

As you will see below, it can be tricky  to uncover which patch of an update you are on with regards to the hotfix and re-release of version 2020.1. The first place to check for clues, is directly in Sage 50 CA's Help menu. Go to About Sage 50 CA, clicking on Support Info… will give you details about payroll taxes and version and the date of install stamp for the software Sage 50Accounting.exe (executable file…

Looking for documentation on Sage 50's feature changes throughout the years? After a few recent requests for access to older release documents for Sage 50 CA, we've organized them here for you below. These files can be found on the Knowledgebase articles (aka KBs) for release downloads, however, older ones for no longer supported versions are archived.

New to Sage 50? Or do you just need to re-create a database? Here are the top 3 tips to help get you started after you've installed and activated your software. For full details see KB 29934.

Tip #1: Talk to your Accountant and Set Fiscal Start and End dates

Start by deciding what your Earliest Transaction Date will be. Two good choices are:

• The first day of your calendar year
• The first day of a fiscal period

Are you a business with customers who may be residents of California? Changing regulations may impact you.

On January 1, 2020, the California Consumer Privacy Act (CCPA) goes into effect. The CCPA aims to protect the personal information of all California consumers and applies to any for-profit business that meets certain requirements and collects, purchases, or sells personal information of California consumers. This…

Here's some quick tips on how to customize your employee's hourly rate of pay when handling payroll using Sage 50 CA's payroll module.

STEP 1: Go to the Employees & Payroll module, then open  up the individual employee's profile by going to the Employees icon > Modify employee, select the employee and click OK.

STEP 2: Once you select the employee and have their profile open, see the income tab.…