Hi Glo, 

Thanks for reaching out. Are you printing more than 50 T4 / RL1 at a time? Try to print your T4 in batches of 50 or 80. Here's our article on how to file T4/RL-1s electronically. Hope this helps!

Warm Regards, 
Erzsi

Hi Erzsi,

I was filing 12 T4's, and CRA only received 3 of them.  This also has happened a couple times with other clients.  It seems to be when the employee is inactive even though I have selected both active and non active employee's.  

Has this happened to other clients?

Thanks so much

Glo

Hi Glo, 

Thanks for those details. Inquired about this with my colleague DeneshS who advised to review the "uploaded t4efile001.xml file and look for the employee names and see if they are on there. If there are only 3 employees on that list, try generating the file again in a different location and look at the employee names." To do this, open the XML file with Notepad or Microsoft Word to have a look at the data.

If you are still looking for guidance, please let us know and we can try to point you in the right direction or suggest some resources or next steps.

Warm Regards,

Erzsi

The most common causes I've seen are:

1. missing SIN

2. first line of employee address is blank

3. not ticking 'include inactive' and 'select all'.  Note that, even if you've ticked both in the produce-a-paper-T4 screen, you have to tick both again when you go into the electronic filing screen... all of your options are tossed out as soon as you switch screens.

I definitely recommend checking the total slips filed (near the bottom of the xml file) before uploading.