Help I need help I cannot access my cloud account... desktop message says my version not compatable I need someone to call me please to walk me thru or log into my system to do it call Marie 7** -***-1***
Black Box top tech 40*****63
Help I need help I cannot access my cloud account... desktop message says my version not compatable I need someone to call me please to walk me thru or log into my system to do it call Marie 7** -***-1***
Black Box top tech 40*****63
Hi Black Box Top ,
Thanks for reaching out. I see that you’ve spoken to our support team earlier today regarding the issue where you couldn't access your cloud account due to a version compatibility error. According to the ticket notes, it appears that the issue has been resolved.
Just to reiterate the steps provided:
For any future reference, or if you need to revisit the steps, you can find the full resolution steps and more information in the article titled "Error: 'The company has been upgraded to [Version]. You will not be able to open the company in this version'" on our Sage Knowledgebase article here.
If there is anything else you need help with, or if there's anything further you'd like to discuss regarding this issue, please let us know. We're here to help.
Warm Regards,
Erzsi
If this helps please mark it as verified :)
Hi Black Box Top ,
Thanks for reaching out. I see that you’ve spoken to our support team earlier today regarding the issue where you couldn't access your cloud account due to a version compatibility error. According to the ticket notes, it appears that the issue has been resolved.
Just to reiterate the steps provided:
For any future reference, or if you need to revisit the steps, you can find the full resolution steps and more information in the article titled "Error: 'The company has been upgraded to [Version]. You will not be able to open the company in this version'" on our Sage Knowledgebase article here.
If there is anything else you need help with, or if there's anything further you'd like to discuss regarding this issue, please let us know. We're here to help.
Warm Regards,
Erzsi
If this helps please mark it as verified :)
*Community Hub is the new name for Sage City