Sage 50 Canada

Our computer glitched and we lost the program. How do we get the program again? We have payroll today so very important

Hi Everyone, We have a new employee and her Sage keeps opening windows up on her second screen and not on the larger screen she is working on. She keeps having to drag the window over because she is working on a small laptop and cannot read anything…

I was recently added as a user on Sage 50 premium CA and we have discovered that anything I post/enter is not updating/transferring to the other users and vice versa. We have installed the new update and refreshed multiple times, but nothing seems to…

I have setup a phone allowance as a taxable benefit and now the system is autogenerating an entry to, essentially, a non-existent account called, 'Benefits & Tips', and deducting the full amount of the benefit, after it's deducted tax. I have not set…

Can't seem to find any info..

365 SOMETIMES creates a backup and other times does not. I have disconnected then connected again, go through all the prompts and still no current backup when i log onto office.com what the heck am i doing wrong??

Hello All, We have have been trying to update our credit card with Sage for over a week now! This has been the most frustrating process; waiting on the line for hours only to be put back on hold again and then having our call dropped TWICE, logging…

The Foreign Exchange Rate Table (in Settings) is changing the user-entered exchange rate to a previous rate, without user intervention! New transactions then pick up the wrong rate; currently we are checking each transaction as entered. Sage Technical…

I was about to do the payroll when this message appeared. " Some linked accounts in this module are undefined, Enter them before entering a transaction? I never changed the settings and wondering why all of a sudden this message pop-up. what do you think…

Hello, Each quarter we are sent an amount that needs to be paid to both the Federal and Provincial Government for provisional taxes. I'm not sure how i should be entering this in sage 50 and which accounts to use. Thank you Nicole

This would be the 4th time a reinstall has to happen in 1 month. Are there any other troubleshooting steps on this other than to reinstall? No memory issues, No HD issues. What else would cause this? using latest Sage 50 2020 Premier CDN edition…

CRA is now requiring employers to report the income of employees during the COVID-19 pay periods on their T4 Slips or Statement of Remuneration Paid so that CRA can validate payments made to workers under the Canada Emergency Response Benefit (CERB) …

I created a deposit slip which included a customer payment. Afterwards I needed to remove the customer payment and not thinking that it was part of a deposit, I reversed the payment. Now I have an amount showing in my bank reconciliation that I don't…

I am using to the remote access tools. Problem. I am trying to send a invoice or a quote it does not recognize the file to use and wont send.

Hi, I can convert Order to Invoice, but I'm not able to set quantity of the last line. If I set quantity of all the lines but not the last one, the POST will work. If I set quantity on all lines, it will failed on the POST, and an error will appear :…

Hi I need help with fixing an error message that I keep getting when I try to print a payment on a laser cheque. This is the error message Sage 50 You have selected a Sage 50 Form file of another form type, or the Sage 50 Form file you selected…

What has happened to the Sage Drive Management Centre? In v2020.2 it is called Remote Data Accessr , where is the spot where you can administrate all of the various companies and users? It seems that the ?website? that used to launch from v2019 Sage Drive…

My software automatically installed the update on both my office desktop and my home desktop. When I try to open files it goes through the updating process and then says “Unable to open company file”. I have tried turning off all security systems, per…

I have a new client who wants to convert Sage 50 CA to the US version of Quickbooks. The Intuit online conversion tool only works for US Sage and no-one at Sage was able to help me. Does anyone know if Sage 50 CA can be converted to Quickbooks CA? …

Hi All, I seem to have spent way too long today, trying to work out how to post CEWS to Sage 50. As it must be shown as income, and has been paid directly into my company bank account I set up a new account for it under Other Revenue, as a gain. …

I've had Sage 50 Accountant Edition for many years & used to be able to open more than one sage file at a time, for example, have my file open as well as my client's file. Today, I am unable to open 2 at one time. Why?

We are looking at using 3rd party software to take orders and create invoices. The software has the capability to export the invoices in csv format so that they can be uploaded into Sage. Is it even possible to import a csv file of the invoices into Sage…

Hi folks! I've just taken on a client who's previous bookkeeper was using Sage Accountant's edition (licensed in the previous bookkeeper's personal name) to do my clients books. The bookkeeper has now quit so I'm assuming my client has to buy their own…

Missed a webinar that I want to watch, is there somewhere to find them online. Using Sage 50 Premium and looking at the pros and cons of moving to Sage Cloud.

Hi All, I am new to Sage 50 and have a question. What happened to "Projects" in the Sage 50 2020 version? Is it now listed as "Job Sites"?