sage Err0r

Question

signed out and turned off computer; restarted computer and clicked on sage 50 canada to open and it came up with Sage 50 cannot open database because the database engine reported an error

Erzsi_I · Answer

Hi Annie Cummer , 
 Thanks for reaching out. It sounds like you're encountering a "Sage 50 cannot open the database because the database engine reported an error" issue. Let's try a few steps to resolve this: 
 
 Run as Administrator : Right-click on the Sage 50 icon and select 'Run as Administrator' to see if this resolves the issue. 
 Sample Company : Try to open the sample company in Sage 50 to determine if the issue is with your company file specifically. 
 Check Connection Manager : Ensure that the Connection Manager is running and is the same version on your server and workstation. 
 Folder Permissions : Verify that the .SAJ directory has full access permissions for the System account. 
 Anti-Virus Check : Sometimes the antivirus can block files. Temporarily disable your antivirus to see if it allows Sage to open. 
 Free Space : Ensure there is enough space on your drive for Sage to operate correctly. 
 
 If these steps do not resolve the issue, please refer to the detailed steps provided in the support article related to this error for further troubleshooting. This includes checking for proper configurations, verifying if the file is open in another process, and more. 
 For a step-by-step guide to address this, including screenshots, you can visit this link as well. 
 If you're still having trouble after these steps, please get in touch with Sage support for more personalized assistance. 
 Warm Regards, Erzsi 
 If this helps please mark it as verified :)

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