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Rodrigo Aparecido Campos Marra

Serviço do Syracuse reiniciando

SOLVED
Posted By

Após uma alteração errada nos nome do host do Syracuse o serviço Agent Sage Syracuse NODE fica restartando, retornando o seguinte log de erro:

2019-11-01T00:18:36.482Z |              |   |      | system.process | info | started at 2019-11-01T00:18:36.438Z
2019-11-01T00:18:36.482Z |              |   |      | system.process | info | pid 1268
2019-11-01T00:18:36.482Z |              |   |      | system.process | info | D:\Sage\SafeX3\SyracuseComponent\syracuse\bin\win32_x64\node.exe 
2019-11-01T00:18:36.482Z |              |   |      | system.process | info | version v8.15.1
2019-11-01T00:18:36.482Z |              |   |      | system.process | info |   http_parser: 2.8.0
2019-11-01T00:18:36.482Z |              |   |      | system.process | info |   v8: 6.2.414.75
2019-11-01T00:18:36.482Z |              |   |      | system.process | info |   uv: 1.23.2
2019-11-01T00:18:36.483Z |              |   |      | system.process | info |   zlib: 1.2.11
2019-11-01T00:18:36.483Z |              |   |      | system.process | info |   ares: 1.10.1-DEV
2019-11-01T00:18:36.483Z |              |   |      | system.process | info |   modules: 57
2019-11-01T00:18:36.483Z |              |   |      | system.process | info |   nghttp2: 1.33.0
2019-11-01T00:18:36.483Z |              |   |      | system.process | info |   napi: 3
2019-11-01T00:18:36.483Z |              |   |      | system.process | info |   openssl: 1.0.2r
2019-11-01T00:18:36.483Z |              |   |      | system.process | info |   icu: 60.1
2019-11-01T00:18:36.483Z |              |   |      | system.process | info |   unicode: 10.0
2019-11-01T00:18:36.483Z |              |   |      | system.process | info |   cldr: 32.0
2019-11-01T00:18:36.484Z |              |   |      | system.process | info |   tz: 2017c
2019-11-01T00:18:36.484Z |              |   |      | system.process | info | os win32_x64; Windows_NT; 6.2.9200
2019-11-01T00:18:36.484Z |              |   |      | system.process | info | hostname SRVLAR01
2019-11-01T00:18:36.484Z |              |   |      | system.process | info | logical CPU 4 Cpu(s) Intel(R) Xeon(R) CPU E5-1603 v3 @ 2.80GHz 2797 Mhz
2019-11-01T00:18:36.484Z |              |   |      | system.process | info | total system memory 16383 Mb
2019-11-01T00:18:36.484Z |              |   |      | system.process | info | free system memory 10802 Mb
2019-11-01T00:18:36.484Z |              |   |      | system.process | info | system uptime 3 hours
2019-11-01T00:18:36.484Z |              |   |      | system.config | info | release: 11.14.1 (release/11.14 build 1 of 2019-03-11)
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | source version: 805f67ee0392eb6a5825332bde4a47c6302015bd-DOCKER
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | hosting localBalancer: undefined
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | hosting https: undefined
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | hosting nodeOptions: undefined
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | Memory defined: memoryThreshold1: undefined Mb - memoryThreshold2: (not set) Mb
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | nanny childPingStatusPolling: undefined ms
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | nanny childPingStatusTimeout: undefined ms
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | nanny childSlidingMean: undefined %
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | nanny balancingWaitTime: undefined ms
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | session timeout: 20 mn
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | session asyncTimeout: undefined mn
2019-11-01T00:18:36.485Z |              |   |      | system.config | info | session checkInterval: 60 sec
2019-11-01T00:18:36.503Z |              |   |      | loadBalancer.main | error | No data for local nanny

A alteração que foi realizada é a seguinte: 

No nome do host que constava o nome do host, foi alterada para um endereço de IP

  • FormerMember
    +1 FormerMember
    verified answer

    Boa Tarde, infelizmente só vi seu post agora,

    Porem para quem tenha esse problema no futuro, no data for local Nanny na maioria dos casos pode ser resolvido gerando os certificados do Syracuse novamente.

    No caso da alteração do nome do host o seguinte procedimento pode ser executado:

    1 - Despublique os componentes do console
    2 - Pare os serviços do X3
    3 - Faça um backup do arquivo Solution.xml (dentro da pasta folders)
    4 - Faça um backup dos arquivos de configuração do console (C:\Documents and Settings \(user-name)\ Application Data\Sage\Console”)
    5 - Com um programa tipo o Notepad++ ou Ransack, localize e subsistia o nome antigo, pelo IP ou vice e versa.
    6 - Reinicie os serviços
    7 - Delete a antiga solução do console.
    8 - Reimporte a solução.

  • 0 in reply to FormerMember

    Scandellari, boa tarde!

    Sem problemas! 
    Nosso ambiente não estava em compliance com a V11, realizamos uma migração para a V12 e o problema foi solucionado.

*Community Hub is the new name for Sage City