• Critical security hotfixes for U9, V11 and V12.

    A security risk within Sage X3 has been discovered that may impact customers using Sage X3, Sage X3 Warehousing and Sage X3 HR & Payroll. The security risk is related to a platform component and has no impact on the Sage X3 application code or customizations…
  • Error : "Next Long" in web services

    Cause : The XML or JSON file is too big. Fix: Remove all defaulted and unnecessary fields from the XML/JSON stream and test.
  • Web service call timeout or "No data to display" message

    Increase the timeout settings by a factor . 1. Navigate to Administration > Administration > Hosts 2. Click edit on you server 3. Increase the Return Request Timeout 4. Test The timeout is in seconds, this value should be increased cautiously…
  • Error: "Create session error: Wrong user or password"

    Cause : Syracuse user is not linked to folder users. Fix 1. Navigate Administration > Users > Users 2. Locate the username 3. Click edit and ensure there is a linked user on the respective folder NB. If the folder has a username that exact…
  • Error:"Cannot connect to server xx.server.local:1807; Error connect ETIMEDOUT - Error code : [500]"

    Cause : Services failing to communicate. Fix . 1. Test by using telnet utility 2. If telnet fails, switch off firewall 3. Test NB. All communication ports need to be configured as exceptions on the firewall.