• AP - AR Accounting Supplier Invoice did not create accounting document after posting

    I posted two supplier Invoices and observed it does not create a journal. I checked the accounting task and the journal on hold shows two. I check recurring tasks for the active time and it's okay. I deactivated the accounting task. Restarted batch server…

  • Date syntax in GMAINT or diagnostic utility

    The correct syntax for the selection criteria for a Sage X3 date field is:  [DD/MM/YYYY]

     Classified as follows  "DD=Day", "MM=Month" and "YYYY=Year"


    Criteria using CREDAT in table for records with a CREDAT less than…

  • Error: "Connection to server failed : X3 engine error: <<masked>>\adxodbc : ini_com:SQL Server Error!(2)"

    Cause :

    There is failure to communicate with MSSQL server.


    1. Ensure SQL services are running 

    2. Ensure the servers can communicate if the system a multi tier. 

    3. Check firewall settings

  • Error: "Create session error : X3 engine error: <folder path>\FIL\ACLASSE.fde : File Non-existent"


    There are various possibilities including a corrupt ACLASSE table or an outstanding folder validation 


    1. Try to validate the ACLASSE table through Development > Data and Parameters > tables

    2. Test

    if the above fix fails, perform folder…

  • Maximum number of publishable web service fields

    Web service object have a limit 65 000 fields. All fields in a grid are counted based on the dimension values(screen size).

  • How to check Syracuse version and patch level

    1. Login into X3 system

    2. Navigate to Administration > Utilities > About

    take note of the web server version

    How to folder patch level