• Recap - license notification codes

    1. license This event is triggered 10 days before the license expires to remind the user that he/she has to take care of the license renewal. example Variables used in license event code : notifications. https://www.sagecity.com/za/sage-x3-south…
  • Variables used in license_web_warn event code : notifications

    1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. percentage : the percentage of volume reached. 4. graceSlowdown : the slowdown percentage that applies on web services at the next warning level. 5…
  • Variables used in license_web_grace event code : notifications

    1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. graceSlowdown : the slowdown percentage that applies on web services.
  • Variables used in license_web_max event code : notifications.

    1. user entity values, for example user.firstName 2. productTitle : the name of the product.
  • Variables used in license code : notifications.

    1. user entity values, for example user.firstName 2. productTitle : the name of the product. 3. productVersion : the current product version number. 4. policyTitle : the policy that the expiring license is associated to. 5. policyVersion : the…
  • 2020 R2 (12.0.22) release available for Sage X3

    Sage Version 12 2020 Release 2 (12.0.22) is now available our ftp site. Please install these before installing the application patch : Console 2.46.0 Adxadmin 92.2.87 Runtime 92.2.87 SyracuseServer 12.7.0 Recommended components: We recommend…
  • Cannot read passphrase file. Maybe it has been created under another operating system user:Error: Decryption error -2146893813" (with a load of files listed under it which can be supplied).

    1. Ensure that syracuse is running with user that generated the certificates. As a good practice, you can use sage x3 service user for all operations when installing. Regenerate the passphrase file if the solution above did not work 1.Log out of…
  • How to upgrade mongoDb

    MongoDb can be upgraded seperately, best practices such as backup need to be considered to avoid loss of data. To perform an update/upgrade, you will need to have a standalone mongodb installation and have knowledge of current setup. Follow process…
  • What is the correct version of mongodb to use

    The version that ships with installation disk by default the version of mongoDb. Since the October 2018, the installation discs ship with a community edition not an enterprise one. For version and compatibility, navigate to online help. For security or…
  • Sage syracuse service is not starting

    Sometimes after a windows upgrade or some event, syracuse process does not start. This results in page not found in the browser. Solution 1. Review syracuse log files for errors and pointers 2. In some cases you will need to delete .lck file in…