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  • Important!! Syracuse Server Hotfix 12.19.12.2

    A security risk related to the Syracuse Server has been detected within Sage X3 that may impact customers using Sage X3. The risk affects 2023 R1, 2023 R2. The fixes are available for download on our ftp site. The Syracuse Server Hotfix 12.19.12.2 is…

  • Security Syracuse Server Hotfixes

    Kindly note the below Security Hotfixes has been released for Syracuse. The below Syracuse Components has been uploaded onto the Sage X3 ZA FTP Server and is available for download. Syracuse 12.18.18.3 Syracuse 12.19.10.10 Syracuse 12.19.12.2 The Directory…

  • Syracuse Server Hotfix 12.18.4.2 is now available

    The Hotfix is available for download on our ftp site \\Public\Sage X3\X3 Hotfix\X3 V12\Hotfix - Patches\Syracuse\. It fixes the "this._next is not a function" issue when using the "X3 Users import" Entity. This is an issue in Syracuse 12.18.0 delivered…

  • Important Update for Enterprise Linux customers - Syracuse 12.18 and Enterprise Linux 8

    The upcoming release Sage X3 2023 R1 (V12 patch 23) will contain important security and technical compliance updates especially for customers running on Linux. The new Node.js 18 for the Syracuse component is only compatible with Enterprise Linux 8…

  • Issues with display or random hanging of the system

    This generally occurs when there is an issue between the Console and the Syracuse. The repair on this is usually resolved by following the below steps. If the below does not resolve your concern, you can log a call with the BP and they can contact Sage…

  • SyracuseServer Hotfix 12.13.4.2 - To fix number of decimal places in Purchasing & Sales is now available

    The hotfix is aimed at correcting the issues with the number of decimal places on quantities in the Purchasing and Sales modules. The issue was reported after installing SyracuseServer 12.12 delivered with 2021 R3 (12.0.27).

  • Sage V12 Patch 28 - Web Service Tester Error "Resource not Found"

    Hi All, Has anyone come across this error when testing a web service with the built in Tester (Administration - > Classic soap web services). This is a clean installation of V12 Patch 28 Server. I also seem to experience this on a difference installation…

  • Critical security hotfixes for U9, V11 and V12.

    A security risk within Sage X3 has been discovered that may impact customers using Sage X3, Sage X3 Warehousing and Sage X3 HR & Payroll. The security risk is related to a platform component and has no impact on the Sage X3 application code or customizations…

  • Syracuse service not starting

    Review credentials setup in services Review antivirus setup. Start by stopping/disabling antivirus, if Syracuse starts then you will need to whitelist Syracuse in the anti-virus settings

  • Exponential growth in Syracuse log files

    Ensure you are running on latest patch sets of Syracuse Review log files if there is extra logging of information

  • Error: "Process execution failed" when installing Syracuse Server

    Check for antivirus and review if it is blocking Stop Syracuse connections before initiating updates

  • SyracuseServer hotfixes are now available for V12 and V11

    SyracuseServer hotfixes are now available on our ftp server for V12 ( SyracuseServer 12.10.2.8) and V11: ( SyracuseServer 11.25.2.6.) The Syracuse hotfixes contain fixes for the following issues Excel export does not work from a dashboard. EDI…

  • Sage X3 Security Hotfix (Node.js vulnerability)

    A Sage X3 security fix for Sage X3, Sage X3 HR and Payroll and Sage X3 Warehousing has been issued on March 12th 2021. This security fix is related to a 3rd party component Node.js The Sage X3 security fix applies to the Sage X3 web server (Syracuse…

  • New Flash Component for V11

    A new Syracuse Web Server Hotfix, Syracuse 11.24.1 has been released, that addresses the latest issues reported with the Visual Process Editor and display component. Please install this Syracuse release if you are using the new Visual Process components…

  • Error: "No web services processes declared in Syracuse Hosts"

    Fix. Navigate to Administration > Administration > Servers > Hosts Select the host from the list and click Edit Enter a positive value in the Number of Web service child processes box Save and Test

  • Error : "Next Long" in web services

    Cause : The XML or JSON file is too big. Fix: Remove all defaulted and unnecessary fields from the XML/JSON stream and test.

  • How to have a formatted xml/json return on web services result

    include the highlighted option in the web service call <requestConfig xsi:type="xsd:string"> adxwss.beautify=true </requestConfig>

  • Web service call timeout or "No data to display" message

    Increase the timeout settings by a factor . 1. Navigate to Administration > Administration > Hosts 2. Click edit on you server 3. Increase the Return Request Timeout 4. Test The timeout is in seconds, this value should be increased cautiously…

  • Error: "Create session error: Wrong user or password"

    Cause : Syracuse user is not linked to folder users. Fix 1. Navigate Administration > Users > Users 2. Locate the username 3. Click edit and ensure there is a linked user on the respective folder NB. If the folder has a username that exact…

  • "Error -25" or "Error -26" appears in user monitor

    These are genuine sessions, it is a bug on your runtime verison. Fix patch-up to a higher patch level.

  • Error:"Cannot connect to server xx.server.local:1807; Error connect ETIMEDOUT - Error code : [500]"

    Cause : Services failing to communicate. Fix . 1. Test by using telnet utility 2. If telnet fails, switch off firewall 3. Test NB. All communication ports need to be configured as exceptions on the firewall.

  • Where are syracuse log files located

    1. Locate the server on which syracuse is installed. 2. Locate installation disk (eg C, F etc) 3. log files are located in ...\syracuse\logs For errors, you can review latest files after ordering by date.

  • How to check Syracuse version and patch level

    1. Login into X3 system 2. Navigate to Administration > Utilities > About take note of the web server version How to folder patch level https://www.sagecity.com/za/sage-x3-south-africa/f/enterprise-management-formerly-sage-x3-south-africa-general…

  • How to check X3 folder patch level

    1. Login into X3 system 2. Navigate to Administration > Utilities > About 3. Click on a folder on the list displayed Take note of the version displayed. NB. The page also displays runtime version and ports used.

  • IMPORTANT SECURITY UPDATE - PLEASE READ

    Dear Customers and Partners, Firstly, we would like to thank you for your continued business through this difficult time for companies around the world. During recent proactive testing we uncovered a potential critical security vulnerability in…

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