• Critical security hotfixes for U9, V11 and V12.

    A security risk within Sage X3 has been discovered that may impact customers using Sage X3, Sage X3 Warehousing and Sage X3 HR & Payroll. The security risk is related to a platform component and has no impact on the Sage X3 application code or customizations…

  • Error : "Next Long" in web services

    Cause : 

    The XML or JSON file is too big.

    Fix:

    Remove all defaulted and unnecessary fields from the XML/JSON stream and test.

  • Web service call timeout or "No data to display" message

    Increase the timeout settings by a factor.

    1. Navigate to Administration > Administration > Hosts

    2. Click edit on you server

    3. Increase the Return Request Timeout

    4. Test

    The timeout is in seconds, this value should be increased cautiously and…

  • Error: "Create session error: Wrong user or password"

    Cause : 

    Syracuse user is not linked to folder users. 

    Fix 

    1. Navigate Administration > Users > Users

    2. Locate the username 

    3. Click edit and ensure there is a linked user on the respective folder

    NB. If the folder has a username that exact as…

  • Error:"Cannot connect to server xx.server.local:1807; Error connect ETIMEDOUT - Error code : [500]"

    Cause :

    Services failing to communicate.

    Fix.

    1. Test by using telnet utility

    2. If telnet fails, switch off firewall

    3. Test

    NB. All communication ports need to be configured as exceptions on the firewall.

  • IMPORTANT SECURITY UPDATE - PLEASE READ

    Dear Customers and Partners,

     

    Firstly, we would like to thank you for your continued business through this difficult time for companies around the world.

     

    During recent proactive testing we uncovered a potential critical security vulnerability in Sage…