Sage X3 Africa and Middle East

A security risk within Sage X3 has been discovered that may impact customers using Sage X3, Sage X3 Warehousing and Sage X3 HR & Payroll. The security risk is related to a platform component and has no impact on the Sage X3 application code or customizations…

Review credentials setup in services Review antivirus setup. Start by stopping/disabling antivirus, if Syracuse starts then you will need to whitelist Syracuse in the anti-virus settings

Ensure you are running on latest patch sets of Syracuse Review log files if there is extra logging of information

Check for antivirus and review if it is blocking Stop Syracuse connections before initiating updates

SyracuseServer hotfixes are now available on our ftp server for V12 ( SyracuseServer 12.10.2.8) and V11: ( SyracuseServer 11.25.2.6.) The Syracuse hotfixes contain fixes for the following issues Excel export does not work from a dashboard. EDI…

Fix. Navigate to Administration > Administration > Servers > Hosts Select the host from the list and click Edit Enter a positive value in the Number of Web service child processes box Save and Test

Cause : The XML or JSON file is too big. Fix: Remove all defaulted and unnecessary fields from the XML/JSON stream and test.

include the highlighted option in the web service call <requestConfig xsi:type="xsd:string"> adxwss.beautify=true </requestConfig>

Increase the timeout settings by a factor . 1. Navigate to Administration > Administration > Hosts 2. Click edit on you server 3. Increase the Return Request Timeout 4. Test The timeout is in seconds, this value should be increased cautiously…

Cause : Syracuse user is not linked to folder users. Fix 1. Navigate Administration > Users > Users 2. Locate the username 3. Click edit and ensure there is a linked user on the respective folder NB. If the folder has a username that exact…

These are genuine sessions, it is a bug on your runtime verison. Fix patch-up to a higher patch level.

Cause : Services failing to communicate. Fix . 1. Test by using telnet utility 2. If telnet fails, switch off firewall 3. Test NB. All communication ports need to be configured as exceptions on the firewall.

1. Locate the server on which syracuse is installed. 2. Locate installation disk (eg C, F etc) 3. log files are located in ...\syracuse\logs For errors, you can review latest files after ordering by date.

1. Login into X3 system 2. Navigate to Administration > Utilities > About take note of the web server version How to folder patch level https://www.sagecity.com/za/sage-x3-south-africa/f/enterprise-management-formerly-sage-x3-south-africa-general…

1. Login into X3 system 2. Navigate to Administration > Utilities > About 3. Click on a folder on the list displayed Take note of the version displayed. NB. The page also displays runtime version and ports used.

1. license This event is triggered 10 days before the license expires to remind the user that he/she has to take care of the license renewal. example Variables used in license event code : notifications. https://www.sagecity.com/za/sage-x3-south…

1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. percentage : the percentage of volume reached. 4. graceSlowdown : the slowdown percentage that applies on web services at the next warning level. 5…

1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. graceSlowdown : the slowdown percentage that applies on web services.

1. user entity values, for example user.firstName 2. productTitle : the name of the product.

1. user entity values, for example user.firstName 2. productTitle : the name of the product. 3. productVersion : the current product version number. 4. policyTitle : the policy that the expiring license is associated to. 5. policyVersion : the…

1. Ensure that syracuse is running with user that generated the certificates. As a good practice, you can use sage x3 service user for all operations when installing. Regenerate the passphrase file if the solution above did not work 1.Log out of…

MongoDb can be upgraded seperately, best practices such as backup need to be considered to avoid loss of data. To perform an update/upgrade, you will need to have a standalone mongodb installation and have knowledge of current setup. Follow process…

The version that ships with installation disk by default the version of mongoDb. Since the October 2018, the installation discs ship with a community edition not an enterprise one. For version and compatibility, navigate to online help. For security or…

Sometimes after a windows upgrade or some event, syracuse process does not start. This results in page not found in the browser. Solution 1. Review syracuse log files for errors and pointers 2. In some cases you will need to delete .lck file in…