• Critical security hotfixes for U9, V11 and V12.

    A security risk within Sage X3 has been discovered that may impact customers using Sage X3, Sage X3 Warehousing and Sage X3 HR & Payroll. The security risk is related to a platform component and has no impact on the Sage X3 application code or customizations…

  • Syracuse service not starting

    • Review credentials setup in services
    • Review antivirus setup. Start by stopping/disabling antivirus, if Syracuse starts then you will need to whitelist Syracuse in the anti-virus settings
  • Exponential growth in Syracuse log files

    • Ensure you are running on latest patch sets of Syracuse
    • Review log files if there is extra logging of information
  • Error: "Process execution failed" when installing Syracuse Server

    • Check for antivirus and review if it is blocking
    • Stop Syracuse connections before initiating updates
  • SyracuseServer hotfixes are now available for V12 and V11

    SyracuseServer hotfixes are now available on our ftp server  for  V12 ( SyracuseServer 12.10.2.8)  and V11:  (SyracuseServer 11.25.2.6.)

    The Syracuse hotfixes contain fixes for  the following issues

    • Excel export does not work from a dashboard.
    • EDI: Wrong…
  • Sage X3 Security Hotfix (Node.js vulnerability)

    A Sage X3 security fix for Sage X3, Sage X3 HR and Payroll and Sage X3 Warehousing has been issued on March 12th 2021. This security fix is related to a 3rd party component Node.js

    The Sage X3 security fix applies to the Sage X3 web server (Syracuse…
  • New Flash Component for V11

    A new Syracuse Web Server Hotfix, Syracuse 11.24.1 has been released, that addresses the latest issues reported with the Visual Process Editor and display component.

    Please install this Syracuse release if you are using the new Visual Process components…

  • Error: "No web services processes declared in Syracuse Hosts"

    Fix.

    • Navigate to Administration>Administration>Servers>Hosts 
    • Select the host from the list and click Edit
    • Enter a positive value in the Number of Web service child processes box
    • Save and Test
  • Error : "Next Long" in web services

    Cause : 

    The XML or JSON file is too big.

    Fix:

    Remove all defaulted and unnecessary fields from the XML/JSON stream and test.

  • How to have a formatted xml/json return on web services result

    include the highlighted option in the web service call

    <requestConfig xsi:type="xsd:string">adxwss.beautify=true</requestConfig>

  • Web service call timeout or "No data to display" message

    Increase the timeout settings by a factor.

    1. Navigate to Administration > Administration > Hosts

    2. Click edit on you server

    3. Increase the Return Request Timeout

    4. Test

    The timeout is in seconds, this value should be increased cautiously and…

  • Error: "Create session error: Wrong user or password"

    Cause : 

    Syracuse user is not linked to folder users. 

    Fix 

    1. Navigate Administration > Users > Users

    2. Locate the username 

    3. Click edit and ensure there is a linked user on the respective folder

    NB. If the folder has a username that exact as…

  • "Error -25" or "Error -26" appears in user monitor

    These are genuine sessions, it is a bug on your runtime verison.

    Fix

    patch-up to a higher patch level.

  • Error:"Cannot connect to server xx.server.local:1807; Error connect ETIMEDOUT - Error code : [500]"

    Cause :

    Services failing to communicate.

    Fix.

    1. Test by using telnet utility

    2. If telnet fails, switch off firewall

    3. Test

    NB. All communication ports need to be configured as exceptions on the firewall.

  • Where are syracuse log files located

    1. Locate the server on which syracuse is installed.

    2. Locate installation disk (eg C, F etc)

    3. log files are located in ...\syracuse\logs

    For errors, you can review latest files after ordering by date.

  • How to check Syracuse version and patch level

    1. Login into X3 system

    2. Navigate to Administration > Utilities > About

    take note of the web server version

    How to folder patch level

    https://www.sagecity.com/za/sage-x3-south-africa/f/enterprise-management-formerly-sage-x3-south-africa-general…

  • How to check X3 folder patch level

    1. Login into X3 system

    2. Navigate to Administration > Utilities > About

    3. Click on a folder on the list displayed

    Take note of the version displayed. 

    NB. The page also displays runtime version and ports used.

  • IMPORTANT SECURITY UPDATE - PLEASE READ

    Dear Customers and Partners,

     

    Firstly, we would like to thank you for your continued business through this difficult time for companies around the world.

     

    During recent proactive testing we uncovered a potential critical security vulnerability in Sage…

  • Recap - license notification codes

    1. license

    This event is triggered 10 days before the license expires to remind the user that he/she has to take care of the license renewal.

    example

    Variables used in license event code : notifications.

    https://www.sagecity.com/za/sage-x3-south-africa…

  • Variables used in license_web_warn event code : notifications

    1. user entity values, for example user.firstName

    2. productTitle: the name of the product

    3. percentage: the percentage of volume reached.

    4. graceSlowdown: the slowdown percentage that applies on web services at the next warning level.

    5. totalPercen…

  • Variables used in license_web_grace event code : notifications

    1. user entity values, for example user.firstName

    2. productTitle: the name of the product

    3. graceSlowdown: the slowdown percentage that applies on web services.

  • Variables used in license_web_max event code : notifications.

    1. user entity values, for example user.firstName

    2. productTitle: the name of the product.

  • Variables used in license code : notifications.

    1. user entity values, for example user.firstName

    2. productTitle: the name of the product.

    3. productVersion: the current product version number.

    4. policyTitle: the policy that the expiring license is associated to.

    5. policyVersion: the version number…

  • 2020 R2 (12.0.22) release available for Sage X3

    Sage Version 12 2020  Release 2 (12.0.22) is now available our ftp site.

    Please install these before installing the application patch:

    • Console 2.46.0
    • Adxadmin 92.2.87
    • Runtime 92.2.87
    • SyracuseServer 12.7.0

    Recommended components:

    We recommend you install…

  • Cannot read passphrase file. Maybe it has been created under another operating system user:Error: Decryption error -2146893813" (with a load of files listed under it which can be supplied).

    1. Ensure that syracuse is running with user that generated the certificates. As a good practice, you can use sage x3 service user for all operations when installing.

    Regenerate the passphrase file if the solution above did not work

    1.Log out of the…