• Error while opening crystal report

    Getting the below error while opening any report. What could be the cause
  • Sage X3 V11.0.20 is now available

    Sage X3 V11.0.20 patch and setup media is now available on our ftp site for download.
  • delay transactions like delivery or receipts sales return

    Hi All We have issue of delay the process, when we do any transactions like delivery order purchase receipt, stock transfer or sales return for a serialized products takes lots of time to create the transaction. it takes half an hour for an entry…
  • Printing error for all folders including X3 folder

    Can someone please advise on how to fix the error below. it appears every time I try to print reports (Custom and Standard). error | Job 4 - ERR 262 from the publishing server: The connection to the file server has failed.
  • ISSUE:CONSCPT

    ISSUE: When using the Account balance inquiry function, the opening balance for the account in not returning any values although it was returning data before Replicating Error: When using the Account balance inquiry function, the opening balance for…
  • ISSUE: DEPRECIATION CALCULATION

    ISSUE: When running the depreciation for an asset, client is getting a result of process: Failure Result of the calculation Process: GLOBI1 Line:871 Numeric field type error:20 Description field type error : File Non-existent Asset:S3240FA00021…
  • ISSUE: VALUATION METHOD

    ISSUE: Guidance on changing the costing method. RESOLUTION: It is recommended that the valuation method be changed when there are no stock items in inventory. The procedure to change the valuation method for products on a site: (1) Do a miscellaneous…
  • ISSUE:LATE CHARGE ON PAYMENT

    ISSUE: Cannot create receipt for invoice where a late charge should be added. I get the error below: Replicating Error: go to GESPAY function Attempt to link Invoice on which late charge is required Cannot link invoice error pops up. RESOLUTION…
  • ISSUE: BANK STATEMENT

    ISSUE: Error occurs when the try to open a statement with over 2000 lines Replicating Error: Open bank statements imported. After Importing the Bank statement into SAGEX3 when you click on display see screen shot below RESOLUTION: The size…
  • ISSUE:POSITIVE PAY FILE

    ISSUE: When I try to generate a Positive Pay File, it keeps saying no check selected, even if I select the actual check I want to generate the file for, during the selection process. The checks are working, they are being generated, printed and posted…
  • ISSUE: Analytical transfer

    Issue: When doing an analytical transfer on assets, no journal gets posted and all setup looks to be correct Replicating Error: Did an analytical transfer and then ran the generation of accounting entries and no journal is created. RESOLUTION: We…
  • Sage X3 Security Hotfix (Node.js vulnerability)

    A Sage X3 security fix for Sage X3, Sage X3 HR and Payroll and Sage X3 Warehousing has been issued on March 12th 2021. This security fix is related to a 3rd party component Node.js The Sage X3 security fix applies to the Sage X3 web server (Syracuse…
  • Unable to Import CSV file

    Hi All when trying to import using any of the standard templates the below error displays. Please advise.
  • Sage X3 V12 Flash Replacement: Hotfixes for 2020 R1, R2 and R3

    Flash components will be deprecated on all browsers on December 31st. Sage strongly recommends updating your Sage X3, Sage X3 HR & Payroll or Sage X3 Warehousing instances to 2020 R4 to benefit from the technical replacement of Flash. See the previous…
  • Flash end of life

    By the end of December 2020 Adobe will no longer support Flash on the following browsers Microsoft Edge, Appel, Safari, Microsoft Internet Explorer, Firefox, Google Chrome & Opera. Where do we use Flash in Sage X3? Visual process editor. The editor…
  • Sage X3 V12 2020 R3 (12.0.23) release is now available

    Sage X3 V12 2020 R3 (12.0.23) is now available for download from our Support ftp site. This delivery contains important usability enhancements. Please make sure to review each patch's documentation before installation.
  • Recap - license notification codes

    1. license This event is triggered 10 days before the license expires to remind the user that he/she has to take care of the license renewal. example Variables used in license event code : notifications. https://www.sagecity.com/za/sage-x3-south…
  • Variables used in license_web_warn event code : notifications

    1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. percentage : the percentage of volume reached. 4. graceSlowdown : the slowdown percentage that applies on web services at the next warning level. 5…
  • Variables used in license_web_grace event code : notifications

    1. user entity values, for example user.firstName 2. productTitle : the name of the product 3. graceSlowdown : the slowdown percentage that applies on web services.
  • Variables used in license_web_max event code : notifications.

    1. user entity values, for example user.firstName 2. productTitle : the name of the product.
  • Variables used in license code : notifications.

    1. user entity values, for example user.firstName 2. productTitle : the name of the product. 3. productVersion : the current product version number. 4. policyTitle : the policy that the expiring license is associated to. 5. policyVersion : the…
  • Error: "STBLANGAGES: Type Incompatibility" when saving a project in PJM

    This error happens every time a product is entered under the Product tab and click Save Impact : Project screen closes, and the task is not saved. Fix Resolved and fix is included in v11.0.14, error not in higher patches.
  • PJMTSK.fde file non existent when processing a customer/sales return (GESSRH)

    Error: @X3.TRT/SUBSRHA$adx (Line #) Error 20: Non existent file ... PJMTSK.fde... @X3.TRT/SUBSRHA$adx(182): if !clalev ([F:PJTA]) Local File PJMTSK [PJTA] : Endif Fix Issue will be fixes on version 12 patch 23. Request hotfix 195485 (patch…
  • Regression on scheduled invoice entry grid - Sage X3 Sales Order

    When we delete then add lines in the scheduled invoice grid, the total percentage calculated is wrong and an unexpected error message is displayed. Reminder : this screen is accessible from the sales order, by right clicking on the lines (only for service…
  • Sage X3 V11.0.17 is now available

    Mandatory components: Runtime R081.004.809 Syracuse Server 11.22 On environments using Production Scheduler: Production Scheduler 6.0.2014 Recommended components: Console 2.46.0 PrintServer 2.19 The patch and setup media are available…