Employee Self Service Users Password Creation On sage X3 People Update 9

Good Day, 
I am unable to create password for my users to access Employee Self Service... 
I have created the Users on Administration > Users > Users  and assigned password to them and also on Setup > Users > Users  but am unable to logon to the ESS via the password created...    

please enlighten me on the creation of ESS Users password
  • FormerMember
    0 FormerMember

    Hi Bishop_Chris,

    Thank You for your post.

    We have received your mail where you have formally logged a ticket for this issue. 

    After investigation on your environment, we have found that your users aren't receiving their passwords as they should after User Creation.

    We are still investigating this query and we will provide you with feedback soon.