Sage X3 Africa and Middle East

Hi All, Has anyone come across this error when testing a web service with the built in Tester (Administration - > Classic soap web services). This is a clean installation of V12 Patch 28 Server. I also seem to experience this on a difference installation…

Review credentials setup in services Review antivirus setup. Start by stopping/disabling antivirus, if Syracuse starts then you will need to whitelist Syracuse in the anti-virus settings

Ensure you are running on latest patch sets of Syracuse Review log files if there is extra logging of information

Check for antivirus and review if it is blocking Stop Syracuse connections before initiating updates

Fix. Navigate to Administration > Administration > Servers > Hosts Select the host from the list and click Edit Enter a positive value in the Number of Web service child processes box Save and Test

Cause : The XML or JSON file is too big. Fix: Remove all defaulted and unnecessary fields from the XML/JSON stream and test.

include the highlighted option in the web service call <requestConfig xsi:type="xsd:string"> adxwss.beautify=true </requestConfig>

Increase the timeout settings by a factor . 1. Navigate to Administration > Administration > Hosts 2. Click edit on you server 3. Increase the Return Request Timeout 4. Test The timeout is in seconds, this value should be increased cautiously…

Cause : Syracuse user is not linked to folder users. Fix 1. Navigate Administration > Users > Users 2. Locate the username 3. Click edit and ensure there is a linked user on the respective folder NB. If the folder has a username that exact…

These are genuine sessions, it is a bug on your runtime verison. Fix patch-up to a higher patch level.

Cause : Services failing to communicate. Fix . 1. Test by using telnet utility 2. If telnet fails, switch off firewall 3. Test NB. All communication ports need to be configured as exceptions on the firewall.

1. Locate the server on which syracuse is installed. 2. Locate installation disk (eg C, F etc) 3. log files are located in ...\syracuse\logs For errors, you can review latest files after ordering by date.

1. Login into X3 system 2. Navigate to Administration > Utilities > About take note of the web server version How to folder patch level https://www.sagecity.com/za/sage-x3-south-africa/f/enterprise-management-formerly-sage-x3-south-africa-general…

1. Login into X3 system 2. Navigate to Administration > Utilities > About 3. Click on a folder on the list displayed Take note of the version displayed. NB. The page also displays runtime version and ports used.