ISSUE:

When using the Account balance inquiry function, the opening balance for the account in not returning any values although it was returning data before
Replicating Error: When using the Account balance inquiry function, the opening balance for the account in not returning any values although it was returning data before.

RESOLUTION:

The reason we you can’t see your opening balances for fiscal year 2020 it is because you still had Fiscal year 2018 and 2019 open.

After closing those fiscal years you are able to view your opening balances on function CONSCPT.