Hyperlink to X3 Function from MS Office

Hi

I am trying to understand why I cannot access an X3 function and (and record) from within a MS Office application.

The hyperlink works when typed directly on the browser. It works from within my reporting application (SSRS). But it does not work from Excel and Word.

When attempting to access the hyperlink by clicking within MS Office I'm taken to the login page of X3. Once I log in I am taken to the landling page and not the function I am supposed to be in.

Is this a known issue?